November 4, 2017

Energy and Water Ombudsman Victoria

The Energy and Water Ombudsman Victoria is a free service available to Victorian energy consumers:

a) when they are not satisfied in whole or in part with the outcome of Onsite Energy Solutions Complaints and Dispute Resolution Process; or

b) when Onsite Energy Solutions refuses to deal with a complaint; or

c) when a reasonable time has passed for Onsite Energy Solutions to resolve a complaint, and the complaint remains unresolved, whichever first occurs.

The Energy and Water Ombudsman Victoria can be contacted by:

Phone – 1800 500 509 (freecall) between 8.30 am and 5.00 pm, Monday to Friday.
Email – ewovinfo@ewov.com.au
Post –
Reply Paid 469

Melbourne VIC 8060

(letters in Braille are accepted)

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